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Booking management

Rebooking

Up to 24 hours before departure

It is possible to rebook up to 24 hours before the scheduled departure. As soon as any possible payment has been received – payable only by credit card – this shall be considered as confirmed.

 

Allowed changes:

For a one-way flight booking:

  • You can change the date, time and destination of the booked flight up to 24 hours before the scheduled departure.

 

For a round-trip flight booking:

  • The date, time and destination can be changed up to 24 hours before the scheduled departure. In this case, the departure airport of the outbound flight must be identical to the destination airport of the return airport, as well as the destination airport of the outbound flight with the departure airport of the return flight.
  • If the outbound flight has already taken off, only the date and time for the return flight may be changed.

You can make booking changes in your Skyalps account for all or for individual passengers in your booking.


Payments involved
Difference in fare:

  • If the ticket for the new flight is more expensive than the ticket for the originally booked flight, the difference must be paid.
  • If the ticket for the new flight is cheaper than the ticket for the originally booked flight, there are no additional fees, but the difference will not be refunded.
  • No difference in price must be paid if the price remains the same.


Rebooking fee
In addition to paying for the difference in fare, rebooking fees apply:

  • SKY PLUS: €10.00 per passenger in the booking. 
  • SKY GO: €65.00 per passenger in the booking. 
  • SKY BASIC: €100.00 per passenger in the booking. 

Name change

It is NOT possible to make changes to name(s).

No fee shall apply if a name has to be changed due to a typing error or a form error.

Service changes

Book additional services

Additional services may also be booked after checking in online. It is your responsibility to ensure that you are checked in for the new flight and that you have an updated boarding pass.

Cancellation at your own request

When an unexpected event makes cancellation necessary

It is possible to make a cancellation up to 24 hours before the scheduled departure. As soon as any possible payment has been received – payable only by credit card – this shall be considered as confirmed.

 

Refund of the ticket in case of cancellation by the passenger:

 

SKY PLUS: In case of cancellation by the passenger, the ticket will be refunded up to 100%.
SKY GO: In case of cancellation by the passenger, 50% of the ticket will be refunded.
SKY BASIC: In case of cancellation by the passenger, NO REFUND is possible.
 

In case of a passenger's no-show for the outbound flight, all remaining flights on the ticket will consequently be canceled.

Serious illness and/or death

Cancellation, rebooking, refund

Death of an immediate family member who is not travelling:

In the event of the death of a first-degree relative while you are travelling, please contact our customer service team (info(at)skyalps.com or reservation(at)skyalps.com) and together we will organise a quick return journey.

On the other hand, in the event of the death of a first-degree relative (spouse, children, adopted children, parents, siblings, grandparents and grandchildren) up to a maximum of 28 days prior to the flight date and you do not wish to travel, SkyAlps may, at its discretion, grant a refund.

Below are the details and documents to be sent to our customer service department:

 

  • Booking number
  • Relationship to the deceased person
  • Appropriate documentation

 

Severe illness or death of a customer booked to travel:

In the event of a passenger's severe illness, diagnosed no later than 6 weeks after booking the flight, SkyAlps may grant a refund of the ticket price in the form of a travel credit. Reimbursement requests must be sent by email to info(at)skyalps.com or reservation(at)skyalps.com and will be assessed on a case-by-case basis at the discretion of SkyAlps. Reimbursement will not be granted for common illnesses (e.g. flu, gastroenteritis, chicken pox, conjunctivitis) or for routine medical procedures such as routine medical examinations or planned treatments.

 

In the event of the death of a passenger, please contact our customer service (+39 0471 060950, info(at)skyalps.com or reservation(at)skyalps.com).

 

*Note: travelling companions of the sick or deceased person will be guaranteed the same treatment.

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