Booking

Booking SkyAlps flights is very simple. You can choose between several booking methods:

• Online: select your flight on our website and follow the procedure. At the end, pay by credit card (Visa, MasterCard, Maestro);
• Telephone: contact our customer service team on +39 0471 060950 and book your tickets with our operators by paying on the phone or digitally with credit card (Visa, MasterCard, Maestro);
• E-mail: send us your flight details and passenger data to reservation(at)skyalps.com. We will book the tickets for you and send you a link to make the digital payment by credit card (Visa, MasterCard, Maestro);
• At the Bolzano Airport ticket office: the ticket office is open daily from 8 a.m. to 4.30 p.m. Only electronic payments are accepted.
• At the SkyAlps offe (via Museo 33, 39100 Bolzano): the office is open from Monday to Friday from 08.00 a.m. to 05.00 p.m. Only electronic payments are accepted.

To request an invoice for your tickets tick the box "Company invoice details" on the passenger data page, during the online booking process. You can then enter your company details.

You must also send a request to administration(at)skyalps.com containing your booking number. The invoice will then be sent to you by e-mail.

If you book your tickets by telephone or at the Bolzano Airport ticket office, please inform the staff immediately that you need an invoice for your booking.

Flights to and from the United Kingdom are subject to different rules than other flights within the Schengen area. Below you will find the most important information.

TRAVEL DOCUMENTS

All passengers must present a valid passport to fly to/from London. In addition, from January 2025 for non-EU citizens and from April 2025 for EU citizens, all passengers will have to apply for ETA (electronic Travel Authorisation)

CHECK-IN

Check-in for flights to and from London starts earlier than for other destinations.

• At Bolzano Airport: from 3 hours before departure until 45 minutes before departure.
• At London Gatwick Airport: from 2 hours 15 minutes before departure to 60 minutes before departure.

ANIMALS ON BOARD

SkyAlps is not yet a UK government certified airline for the transport of pets. Therefore, until further notice, it is not possible to transport pets on flights to and from London, with the exception of certified assistance dogs with appropriate documentation.

VAT REFUND

If you wish to reclaim VAT on goods you are importing into the UK, please report to Bolzano Airport in advance as there is only one customs office and there may be queues.

For EU citizens travelling within the Schengen Area, the only two authorised identification documents are the passport or an ID card valid for international journeys. The same rules apply to minors, including infants.

For travel outside the European Union, however, it is necessary to show a passport and any visa required by the country of destination. Minors also need their own passport, issued by the police headquarters in their city.

Non-EU citizens wishing to travel within and outside Europe must have a passport and visa.

Passengers who present themselves at check-in or security checkpoints without the appropriate documents are not allowed on any SkyAlps flight and are not entitled to any refund for unused tickets, unless specifically authorised in writing by the police.

SkyAlps offers you a choice: check-in online or check-in at the airport.

You can check in online from 48 hours to 4 hours before departure and download your boarding pass directly on your mobile devices. At the airport, you only have to hand in your checked baggage at the check-in desk. Please note: if you have booked a special service, you must compulsorily check in at the airport.

You can check in at the airport for free. The check-in desk at the airport opens 2 hours before departure and closes 45 minutes before your flight. You only need to present your identification document.

Yes, you can choose your own seat, but with restrictions: all seats can be selected, excluding those in rows from 1 to 5.

You can choose your seat for free directly during the booking process, while checking in online, or you can ask at the check-in counter at the airport for a specific seat you particularly like.

The amount of allowed luggage pieces depends on the fare you have booked. Here you can find a short summary of fare conditions:

• SkyLight: 1 hand luggage piece weighing max. 8kg per passenger;
• SkyBasic and SkyGo: 1 hand luggage piece weighing max. 8kg and 1 checked luggage piece weighing max. 15kg per passenger;
• SkyPlus: 1 hand luggage piece weighing max. 8kg and 1 checked luggage piece weighing max. 30kg or 2 checked bags weighing max. 15kg each per passenger.

Bag pooling between passengers on the same flight reservation and/or travelling on the same flight is not allowed.

For all our sports-loving passengers, indulging their passion will no longer be a problem. In the sports equipment luggage you can carry:

• Golf bags;
• Fishing equipment;
• Ski or snowboarding equipment;
• Surfing equipment;
• Diving equipment with empty diving bottles, removed power source or with lamp switches secured in a switched-off state;
• Bicycles in a bicycle transport box with slightly deflated tyres and pedals removed.

Sports equipment luggage costs 55,00 €, can have a maximum weight of approximately 15-20 kg and varying dimensions depending on the item carried. Reservations can be made directly online (step number 3 of the booking process), or via our customer service (0471 060950, reservation(at)skyalps.com).

Transport of electric bicycles and other means of transportation powered by lithium batteries (Lithium Powered Personal Devices) is never permitted, regardless of the battery power.

Please note: the number of sports baggage items on each flight is limited. If the service is no longer bookable, it is NOT possible to transport sports equipment by booking additional baggage.

SkyAlps organises free assistance services for passengers with reduced mobility or limited sensory abilities.

It is possible to book these services directly during the booking process or by contacting our customer service (0471060950, reservation(at)skyalps.com), even after booking.

Please note that, if you have booked an assistance service, you will have to do the check-in directly at the airport.

For all women with an uncomplicated pregnancy, travelling by air is safe and efficient. In general, up to the 27th week of pregnancy there are no restrictions, but thereafter, different rules apply depending on the health of the mother-to-be. Moreover we recommend that you contact your doctor and make sure that travelling by plane does not compromise the progress of your pregnancy.

SkyAlps always puts passengers' needs in first place, including those of the little ones. Below you will find a summary of the services designed for children.

CHILDREN FROM 0 TO 2 YEARS OF AGE

Children between 0 and 2 years of age travel for free. For safety reasons they are not assigned a seat and travel on the lap of the parent / adult travelling with them. They are only allowed to have a hand luggage piece, regardless of the booked fare, which can be either a small bag (up to 8kg) or a foldable pushchair/pram (which can be used until the stairs of the airplane and must then be given to the ground operators to be stored in the cargo hold). Moreover, for infants it is possible to bring small quantities of food and drinks on board the airplane. Do not forget: also infants must have their own ID card or passport.

CHILDREN FROM 2 TO 11 YEARS OF AGE

Children between 2 and 11 years of age travel at a reduced fare (30% discount). They are entitled to the same conditions as the booked fare. If they are not accompanied by an adult, it is necessay to book the "unaccompanied minor service" through our customer serviee (+39 0471 060950 - reservation(at)skyalps.com).

If children from 5 to 13 years of age departing for domestic destinations, and from 5 to 14 years of age for international destinations are not accompanied by an adult, it is mandatory to book the "Unaccompanied Minor Service" via SkyAlps Customer Service (+39 0471 060950 - reservation(at)skyalps.com). 

This service costs 55€ per flight.

To make a booking you must provide the following information: Name, surname, address, telephone number, tax number, email address, date of birth of the child as well as the details of the persons who will take the child to the airport and pick him/her up.

Yes, it is possible to bring pets on board SkyAlps aircraft, but with certain restrictions. Animals may weigh a maximum of 8kg (including soft transport box) and must have a passport certifying all vaccinations carried out.

Certified assistance dogs are always allowed on board, but you must report their presence in advance. For further information please contact our customer service (+39 0471 060950 - reservation(at)skyalps.com)

In case of lost luggage, file a report at the Lost & Found desk at your arrival airport. Our operators will immediately take action to trace your baggage and organise its return.