Assistance for people with reduced mobility or limited sensory abilities

Passenger comfort, safety and satisfaction are of paramount importance to SkyAlps. That is why we pay great attention to the needs of passengers with reduced mobility or sensory impairments.

In order to ensure a service tailored to the needs of each passenger, requests for assistance for passengers with reduced mobility or sensory impairments must be made during the booking process or at least 48 hours before departure. Furthermore, for safety reasons, it is not possible for passengers who have booked the assistance service to check in online.

When booking your free service, please specify what type of assistance you require.

• Wheelchair assistance to and from the aircraft (WCHR): passenger who can walk independently inside the aircraft and descend and ascend stairs but needs a wheelchair or other means of transport for long distances inside the terminal.
• Wheelchair assistance to and from the aircraft and with stairs (WCHS): passenger who can walk independently inside the aircraft but cannot descend or ascend stairs and needs a wheelchair or any other means of transport for long distances inside the terminal.
• Wheelchair assistance for passenger travelling with own mobility aid (WCHC): non-ambulatory passengers, who can travel with their own wheelchair and require assistance from the moment of arrival at the airport, during all phases of boarding and disembarkation of the flight, including when on board the plane until the end of the flight and upon arrival at their destination.
• Hearing assistance (DEAF): passengers with partial or total limitations of hearing who requires communication assistance in the terminal and on the plane.
• Vision assistance (BLIND): passenger who is blind or low vision and requires assistance with wayfinding and communication in the terminal and on the plane.
• Intellectual/developmental disability assistance (DPNA): passenger with cognitive, intellectual, or developmental disability who requires assistance in the terminal and on the plane. Passengers with intellectual or cognitive developmental disabilities may travel alone or with assistance, depending on their specific needs and level of independence.

SkyAlps reserves the right to check the passenger's health certificate.

The opportunity to carry on board your medical support equipment is subject to SkyAlps approval after verifying the technical characteristics and their compatibilities with our airplanes. Passengers requiring special medical and mobility equipment, such as electric wheelchairs, oxygen therapy equipment or other electronic devices to be used during the flight are requested to contact SkyAlps Customer Service (reservation(at)skyalps.com - +39 0471 060950)for assistance and accurate information on the feasibility of the journey and its conditions.

Passengers who suffer from food intolerances such as lactose intolerance or gluten intolerance can request snacks that are adapted to their needs. The request must be made at least 48 hours before the flight by e-mail to reservation(at)skyalps.com.

Certified assistance dogs can always travel free of charge with SkyAlps by wearing their distinctive harness for the duration of the flight. Reservations for this service can only be made through the SkyAlps Customer Service (reservation(at)skyalps.com - +39 0471 060950).